Stay Privacy Policy

At Stay, we respect your privacy and are fully committed to protecting the personal data you share with us when you visit Stay Casino.com. This Privacy Policy explains how we collect, use, store, and safeguard your information, and what rights you have regarding your personal data. By using our services, you agree to the practices described below.

Information We Collect

When you register for an account or use our platform, we collect several categories of information to provide you with a safe and personalized gaming experience. Here at Stay Casino, we gather data necessary to verify your identity, process transactions, and comply with our licensing obligations under Curaçao law.

• We collect registration details such as your name, date of birth, email address, and residential address
• We gather payment information when you use deposit methods like Mastercard, Visa, Maestro, Neosurf, ApplePay, MiFinity, Jet, or CoinsPaid
• We track your gaming activity, including deposits, withdrawals, and wagering history, to improve our services
• We record technical data such as your IP address, device type, and browser information
• We may collect communication records when you contact our customer support team via email or live chat

How We Use Your Data

Our platform relies on your information to deliver the services you expect from an online casino. At Stay, we use your personal data primarily to manage your account, process payments, and ensure compliance with anti-money laundering regulations. Our Stay Casino systems also use your data to personalize bonus offers, such as our Welcome Package or Weekend Reload Bonus, and to notify you about tournaments, the Fortune Wheel, or birthday promotions.

• We use your data to verify your identity before processing withdrawals
• We analyze your activity to prevent fraud and detect suspicious behavior
• We send you promotional communications if you have opted in to receive them
• We use aggregated data to improve our website functionality and game selection

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with legal obligations, and our legitimate interest in preventing fraud and maintaining a secure gaming environment. Where required, we will ask for your explicit consent before processing certain categories of data.

Sharing Your Information

We do not sell your personal data to third parties. However, our Stay operations require sharing certain information with trusted partners to function properly. Our payment processors, game providers such as Pragmatic Play, Yggdrasil, and Evoplay, and regulatory authorities may receive limited data necessary to fulfill their roles.

• We share transaction data with payment providers to process deposits and withdrawals
• We may disclose information to regulatory bodies as required by our Curaçao license
• We share data with fraud prevention services to protect our community of players
• We may share anonymized data with analytics providers to improve our website

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing Stay Casino. Our Stay cookie practices allow us to remember your preferences, keep you logged in, and understand how you interact with our site. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. Our Stay infrastructure uses encryption technologies and secure servers to safeguard your data during transmission and storage. Despite these precautions, we cannot guarantee absolute security, as no method of data transmission over the internet is completely secure.

• We encrypt sensitive data such as payment details during transactions
• We restrict access to personal data to authorized personnel only
• We regularly review our security protocols to address emerging threats

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. Once we no longer need your data for these purposes, we will securely delete or anonymize it in accordance with applicable regulations.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We at Stay are committed to respecting these rights and will respond promptly to any requests you submit through our support channels.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to legal retention requirements
• You have the right to object to certain types of data processing
• You may withdraw your consent for marketing communications at any time

International Data Transfers

As we serve players across Australia, Canada, New Zealand, Norway, Germany, and several other markets, your data may be transferred and processed in countries outside your residence. Our Stay Casino team ensures that any international transfer complies with appropriate safeguards and applicable data protection laws.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries due to licensing or regulatory limitations. If you access our platform from a restricted jurisdiction, we reserve the right to suspend your account and withhold winnings. Using a VPN to bypass these restrictions is strictly prohibited and may result in the confiscation of any winnings obtained through such means.

Children's Privacy

Our services are intended exclusively for individuals who are at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that information.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game developers. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or through a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team. We are available 24/7 via live chat, or you can email us at support@Stay Casino.com. We at Stay value your trust and are here to address any privacy concerns you may have.